Terms and conditions of purchase

These rules of purchase / sale of goods, Silver Fox, below are a complete set of conditions that apply to both you (the buyer) and Silver Fox (UAB Azianė, hereinafter referred to as Silver Fox, the seller).

1. General provisions

1.1. These Rules of Purchase / Sale of Goods (hereinafter referred to as the Rules) are a legal document binding on the Parties, which establishes the rights, obligations and responsibilities of the Buyer and the Seller when the Buyer purchases the goods by Silver Fox e. in the store.
1.2. The Seller reserves the right to change, amend or supplement these rules at any time, taking into account the requirements established by law. The buyer is informed of any changes by Silver Fox email. store website. When a buyer purchases Silver Fox email. the Store is subject to the Rules in force at the time of placing the order.
1.3. Buy email in the store has the right to:
1.3.1. Active natural persons, i.e. persons who have reached the age of majority and whose capacity is not restricted by court order;
1.3.2. Minors between the ages of 14 and 18, only with the consent of their parents or guardians, unless they can dispose of their income independently;
1.3.3. Legal entities;
1.3.4. Authorized representatives of all the above persons.
1.4. When approving the rules, the seller also guarantees that in accordance with 1.3. point, the Buyer has the right to purchase goods by Silver Fox e. in the store.
1.5. The Agreement between the Buyer and the Seller shall be deemed concluded from the moment when the Buyer Silver Fox e. After creating a shopping cart in the store, indicating the delivery address, choosing the payment method and getting acquainted with the Seller's rules, click the "Confirm order" button (see item 5 "Ordering goods, prices, payment procedure, terms").
1.6. Each contract concluded between the Buyer and the Seller is stored in the Silver Fox database as well, in paper format, in the company’s e-commerce department.

2. Privacy Policy and Protection of Personal Data

2.1. Order items Silver Fox e-mail In the store the buyer can:
2.1.1. When you sign up for Silver Fox email in the store - by entering the data requested in the registration;
2.1.2. Without registering for Silver Fox email in the store.
2.2. Buyer when ordering goods 2.1. In the manner provided for in the Rules, the relevant information fields provided by the Seller must indicate the Buyer's personal data necessary for the proper execution of the order: name, surname, exact delivery address, telephone number and e-mail. email address.
2.3. By approving these rules, the Buyer agrees that 2.2. The Buyer's personal data provided in point 1 would be processed by Silver Fox e-mail sales of goods / services. in-store, for Seller Performance Analysis and Direct Marketing purposes.
2.4. By agreeing that the Buyer's personal data will be processed in the Seller's e-mail for the sale of goods / services. for the purpose of the store, the Buyer also agrees that the e-mail specified by the Buyer information messages necessary for ordering the goods would be sent to the e-mail address and telephone number.
2.5. Buyer signing up for Silver Fox email in the store and when ordering goods, undertakes to store and not disclose login details to anyone.
2.6. The Buyer agrees that the personal data he voluntarily provides in the registration form will be processed in accordance with these rules.
2.7. The buyer has the right to access his personal data and the right to demand the correction of incorrect, incomplete, inaccurate personal data, block or delete by writing an e-mail. email info@silverfox.lt or by calling +37061637025. In this case, the seller must immediately comply with the buyer's request no later than within 2 working days.
2.8. The buyer has the right to receive information on the sources and personal data collected, the purpose for which they are processed, the recipients to whom the data are provided and have been provided for at least the last year.
2.9. The buyer has the right to request the rectification, destruction of his personal data or, with the exception of storage, to suspend the processing of his personal data when the data is processed in violation of the law.

4. Seller's rights and obligations

4.1. The Seller undertakes to create all conditions for the Buyer to properly use the Silver Fox e-mail. store services.
4.2. If Buyer attempts to damage Seller's Silver Fox email. the stability and security of the operation of the store or violates its obligations, the Seller has the right to immediately and without notice restrict or suspend the Buyer's access to e-mail. in the store or in exceptional cases to cancel the registration of the Buyer.
4.3. The Seller undertakes to respect the Buyer's right to privacy of the Buyer's personal information specified in the Silver Fox email. store registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.

5. Ordering goods, prices, payment procedure and terms.

5.1. Silver Fox el. in the store The buyer can buy 24 hours a day, 7 days a week, unless this e-mail. the store is not available due to technical work.
5.2. The Agreement enters into force from the moment when the Buyer clicks the "Confirm order" button, and upon receipt of the order, the Seller confirms it - sends a confirmation letter to the e-mail specified by the Buyer. by mail.
5.3. Product prices Silver Fox e-mail in the store and in the completed order are indicated in euros, including VAT.
5.4. The buyer pays for the goods in one of the following ways:
5.4.1. Payment by pre-formed blank, bank transfer via the secure payment system Paysera - by selecting one of the logos of the bank you use indicated in the payment window, you will pay without entering any additional data. By choosing such a link, the customer is directed to the banking system he uses, where it is enough to log in and confirm the payment, according to the final payment amount formed in the order, for the selected goods. The order form is filled in automatically, and in this case the Seller is informed about the successful payment immediately, regardless of the e-mail used. banking system and / or time of day. In this way, the speed of preparation, dispatch and receipt of goods is accelerated. All conditions, privileges and rules applied by the intermediary Paysera apply to the client settling in this way. More - https://www.paysera.lt/v2/lt-LT/paysera-saskaita
5.4.2. Payment by pre-formed blank, bank transfer via the secure payment system Paypal - by choosing one of the logos of the bank you use indicated in the payment window, you will pay without entering any additional data. By choosing such a link, the customer is directed to the banking system he uses, where it is enough to log in and confirm the payment, according to the final payment amount formed in the order, for the selected goods. The order form is filled in automatically, and in this case the Seller is informed about the successful payment immediately, regardless of the e-mail used. banking system and / or time of day. In this way, the speed of preparation, dispatch and receipt of goods is accelerated. When paying via Paypal, lower transfer fees apply. All conditions, privileges and rules applied by the intermediary Paysera apply to the customer paying in this way. More - https://www.paypal.com/en/smarthelp/topic/ALL_ABOUT_PAYPAL
5.4.3. Payment by simple bank transfer is an advance payment when the Buyer makes a local payment order directly to the bank account of UAB Azianė SEB Bank. The details of the order are submitted before the order is confirmed, as well as on the advance and VAT invoices. A customer who does not use electronic banking can print out an invoice and make a transfer at their bank branch. The buyer must indicate the order number in the "Payment purpose" section of the payment form, which is provided in the order confirmation e-mail. in the letter. Fees applied by the Bank for the transfer of money to the account of UAB Azianė SEB Bank are not included in the customer's account for goods. The seller is not responsible for the application and / or amount of such fees. Before making a bank transfer, make sure that you have confirmed the order and received an e-mail confirming it, otherwise the order will not be registered in the system. Attention! Payments made in this way will only be credited according to the standard email address you use. the order of the banking provider (your bank), and the orders are credited only at certain intervals, on the respective days. When paying in this way, the customer must be acquainted with the duration and accuracy of the funds transfer in accordance with the provisions of the bank he uses, in this case the seller is not responsible for the funds crediting time and the order is executed only when the funds appear in UAB Azianė SEB Bank bank account.

5.4. The buyer pays for the goods in one of the following ways:
5.4.1. Payment by pre-formed blank, bank transfer via the secure payment system Paysera - by selecting one of the logos of the bank you use indicated in the payment window, you will pay without entering any additional data. By choosing such a link, the customer is directed to the banking system he uses, where it is enough to log in and confirm the payment, according to the final payment amount formed in the order, for the selected goods. The order form is filled in automatically, and in this case the Seller is informed about the successful payment immediately, regardless of the e-mail used. banking system and / or time of day. In this way, the speed of preparation, dispatch and receipt of goods is accelerated. All conditions, privileges and rules applied by the intermediary Paysera apply to the client settling in this way. More - https://www.paysera.lt/v2/lt-LT/paysera-saskaita
5.4.2. Payment by pre-formed blank, bank transfer via the secure payment system Paypal - by choosing one of the logos of the bank you use indicated in the payment window, you will pay without entering any additional data. By choosing such a link, the customer is directed to the banking system he uses, where it is enough to log in and confirm the payment, according to the final payment amount formed in the order, for the selected goods. The order form is filled in automatically, and in this case the Seller is informed about the successful payment immediately, regardless of the e-mail used. banking system and / or time of day. In this way, the speed of preparation, dispatch and receipt of goods is accelerated. When paying via Paypal, lower transfer fees apply. All conditions, privileges and rules applied by the intermediary Paysera apply to the customer paying in this way. More - https://www.paypal.com/en/smarthelp/topic/ALL_ABOUT_PAYPAL
5.4.3. Payment by simple bank transfer is an advance payment when the Buyer makes a local payment order directly to the bank account of UAB Azianė SEB Bank. The details of the order are submitted before the order is confirmed, as well as on the advance and VAT invoices. A customer who does not use electronic banking can print out an invoice and make a transfer at their bank branch. The buyer must indicate the order number in the "Payment purpose" section of the payment form, which is provided in the order confirmation e-mail. in the letter. Fees applied by the Bank for the transfer of money to the account of UAB Azianė SEB Bank are not included in the customer's account for goods. The seller is not responsible for the application and / or amount of such fees. Before making a bank transfer, make sure that you have confirmed the order and received an e-mail confirming it, otherwise the order will not be registered in the system. Attention! Payments made in this way will only be credited according to the standard email address you use. the order of the banking provider (your bank), and the orders are credited only at certain intervals, on the respective days. When paying in this way, the customer must be acquainted with the duration and accuracy of the funds transfer in accordance with the provisions of the bank he uses, in this case the seller is not responsible for the funds crediting time and the order is executed only when the funds appear in UAB Azianė SEB Bank bank account.
5.4.4. Payment by cash to the courier, on delivery - if the buyer chooses the service of delivery of goods via couriers during the order, payment can also be made by picking up the goods at the courier delivering them. Such a service costs an additional EUR 5 and is included in the client's account.
5.4.5. Payment by bank card to the courier, during delivery - if the buyer chooses the service of delivery of goods through couriers during the order, it is also possible to pay by bank card when picking up the goods. Such a service costs an additional EUR 5 and is included in the client's account.
5.5. The buyer, having chosen the services of payment by bank transfer, undertakes to pay for the goods immediately, because only after receiving the payment for the goods, the consignment of goods begins to be formed and the term for dispatch of the goods begins to run.
5.6. The seller issues an electronic version of the invoice to the buyer, the pre-invoice version specified in the e-mail. mail received immediately after order confirmation. The final invoice is issued after payment, the paper version of such invoice is delivered together with the goods, the electronic version is sent by e-mail. by mail.

6. Delivery of goods

6.1. Delivery of goods to one of the collection points of the courier company is free of charge. The buyer, whose payment for the products exceeds 99 EUR, is entitled to free delivery of the goods by courier to the address specified by him.
6.1.2. The price of standard delivery to the specified address is 5 EUR. Such delivery is one of the methods of taking back the goods offered to the buyer, when the amount of goods does not exceed 99 EUR. Delivery is made to the address specified by the buyer throughout Lithuania.
6.1.3. The price of delivery to DPD, Omniva or Lithuanian Post items is 0 EUR. Delivery is made to the DPD, Omniva or Lithuanian Post parcel point selected by the buyer throughout Lithuania. When collecting the consignment, it is necessary to have an identity document with you, the consignment is delivered only to the person whose name and surname are indicated in the order. The goods delivered to the consignment point are notified by SMS. The consignment is stored at DPD, Omniva or Lietuvos Paštas post office for 7 calendar days.
6.2. The buyer, having chosen the delivery service at the time of ordering, undertakes to indicate the exact place of delivery of the goods.
6.3. The buyer undertakes to accept the goods himself. In the event that the Buyer is unable to accept the goods himself and the goods are delivered to the specified address, the Buyer shall not have the right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
6.4. All goods are delivered by DPD, Omniva or the Lithuanian Postal Service to the address indicated in your order information.
6.5. At the customer's request, in order to receive the goods urgently, the customer must contact the Seller and discuss additional delivery methods. The seller (Vilnius, Kaunas, Klaipėda), bus parcel services, etc. can deliver the goods for an additional fee. To receive the goods in other ways, please contact info@silverfox.lt
6.6. It is not possible to indicate the specific hours when the order is to be delivered to the courier (except for the cases when the Buyer additionally agrees with the Seller on the delivery in accordance with Clause 6.5 of these Rules).
6.7. The preliminary delivery time in days is indicated in the description of each item.
6.8. The Seller delivers the goods to the Buyer within 7 working days. These deadlines are preliminary and do not apply in cases when the required goods are not in the Seller's warehouse and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms of delivery.
6.8.1. The goods in the seller's warehouse to the buyer, after payment of the order, are delivered the next working day in the whole territory of Lithuania. This is valid if the order is formed before 15:00, when the goods are delivered from the warehouse to the courier service. Orders placed after this deadline will be processed for the next business day. Upon successful dispatch of the goods, the buyer is informed by an automatic e-mail. email and sms text messages. The goods are delivered on the next working day only under the following conditions:
6.8.1.1. The order is formed by 15:00 on working days and is immediately paid by bank transfer or direct bank transfer in the paysera system;
6.8.1.2. The ordered goods are in the seller's warehouse, in any other case the usual delivery rules apply;
6.8.2. If the order is formed before 15:00, on working days, but the payment is made later with the help of a bank transfer or direct payment system paysera, the sending of the order is postponed to the next working day, the receipt deadline is postponed by two working days.
6.8.3. Any payment made for an order after 15:00, on business days, or at any time on non-business days, postpones the deadline for sending the order to the next business day.
6.9. When goods are delivered from warehouses in foreign countries, delivery may take about 8-15 working days.
6.10. If the product is delivered according to an individual order, individually agreed delivery terms apply, but the maximum delivery time does not exceed 3-4 weeks. Delivery times for individual goods may vary. The preliminary term is indicated on the card of each item.
6.11. The ordered goods are always delivered in one shipment, and the Buyer is informed individually about the delivery times of different goods. The ordered several goods may be delivered in separate consignments at the customer's request for an additional standard delivery fee in accordance with paragraph 6 of these rules.

7. Product quality and guarantees, warranty service

7.1. Each Silver Fox email the details of the goods sold in the store shall be indicated in general in the description of the goods accompanying each goods.
7.2. The seller is not responsible for the fact that the e-mail. the goods in the store may not correspond in color, shape or other parameters to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.
7.3. The seller provides a quality guarantee for a certain period of time for certain types of goods, the specific term and other conditions of which are specified in the descriptions of such goods.
7.4. If the seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legislation is valid.
7.5. When submitting the product for warranty repair, it is necessary to contact info@silverfox.lt
7.6. The buyer undertakes to pack the transported goods properly and safely. Silver Fox accepts no liability for damage caused by transporting improperly packaged goods returned for warranty service.
7.7. Warranty service is performed by an authorized Silver Fox service center, warranty inspection is performed within 5 working days after receipt of warranty goods for repair.
7.8. The warranty repair takes up to two weeks (ten working days), but in the event of unforeseen circumstances, the warranty repair may take longer when importing the necessary parts from the manufacturer, informing the customer.
7.8. The manufacturer's warranty does not apply to naturally worn parts.
7.9. If a defect corresponding to the non-warranty product is found to be caused by the consumer's fault and / or improper use for repairing the defect, the details are required to rectify the defect and the customer pays for additional work. The client is informed about the taxation and any work performed for money is performed only at the client's request and consent. An invoice is issued for such work, without which the repaired product is not returned to the customer.
7.9.1. If a defect is found in the product that is not in accordance with the warranty, caused by the fault of the consumer and / or improper, and the buyer refuses a taxable repair, the cost of returning the goods shall be borne by the buyer.
7.10. If the product is found to be seriously defective, damaged due to a manufacturer's error, manufacturer's defect or any other quality discrepancy requiring repair by the manufacturer, the product is immediately replaced by the customer, regardless of how long the product has been used if the warranty period is valid.
7.11. The customer always has the right to contact Silver Fox and we will endeavor to provide prompt assistance or necessary information regarding product repairs. When applying, please indicate the order number, purchase date, buyer's name, surname or company name.
7.12. If the product is of defective quality, you may return or replace the product within 14 calendar days from the date of purchase (receipt of the product) in accordance with Chapter 8 of these Rules.

8. Return and exchange of goods and / or money

If you want to cancel an order for which you have not yet received the goods, or to cancel a certain product (s) from an unfulfilled but paid order and get your money back, please contact info@silverfox.lt. Otherwise, please follow the rules below:

8.1. Deficiencies of the sold goods are eliminated, low-quality goods are replaced, returned in accordance with the Minister of Economy of the Republic of Lithuania 2001. June 29 by order no. 217 “On Approval of the Rules of Return and Exchange of Items” approved by the Rules of Return and Exchange of Items, except in cases when the contract cannot be terminated according to the laws of the Republic of Lithuania (when the contract is concluded //www.vältojucentras.lt/istatymas.php?id=1038, “Peculiarities of return and exchange of non-food goods” in item 18.). In all cases, the money for the returned goods is transferred only to the payer's bank account.
8.2. In order to return the product (s) in accordance with Article 8.1. the Buyer may do so within 14 (fourteen) calendar days from the date of delivery of the goods to the Buyer by filling in and sending to the Seller the return form. You can download this form here: https://www.shop.silverfox.lt/index.php?route=account/return/insert.
8.2.1. The return form must be filled in and actually signed, the form must contain true and valid data. Failure to provide such information, completion or signing of the form will not be accepted.
8.2.2. It is necessary to send the return form properly to the customer service e-mail. email info@silverfox.lt and wait for the service specialists to contact you (up to 2 days). The subject of the e-mail must indicate "Return of Goods" and your four-digit order number, for example: Return of Goods 1234. The order number is provided in the invoice, as well as in the e-mails related to the order. in letters, short messages.
8.2.3. The money is returned to the bank account no later than within 10 working days, this term is calculated from the day the goods are returned to the warehouse.
8.2.4. Returns and / or exchanges of defective goods are free of charge. Return of quality goods is made at the expense of the buyer.
8.2.5. The buyer undertakes to pack the transported goods properly and safely. Silver Fox assumes no responsibility for damage caused by the transportation of improperly packaged returned goods.
8.3. When the buyer returns the goods, the following conditions must be met:
8.3.1. The returned product must be in the original neat packaging;
8.3.2. The Product must be undamaged by the Buyer;
8.3.3. The product must be unused, without losing its commercial appearance (undamaged labels, peeled off protective film, etc.) (this item does not apply in case of return of defective product);
8.3.4. The returned product must be in the same configuration as the Buyer received it;
8.3.5. When returning the product, it is necessary to present the document of its purchase.
8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with 8.3. the return procedure set out in point.
8.5. Upon return of the wrong product and / or defective product, the Seller undertakes to take back such goods and replace them with similar suitable goods.
8.6. In the event that the Seller does not have goods suitable for replacement, the Buyer shall be refunded the amount paid within 10 working days, excluding the price for delivery.
8.7. Silver Fox unilaterally has the right to deduct the amount of the additional discount granted from the amount refunded to the customer if the customer took advantage of the additional offer discount and subsequently canceled (returned) at least one quality product from the offer to which the discount was applied.
8.8. In the event that the reason for returning the product is defective quality, Silver Fox undertakes to replace the defective product with a product of suitable quality or to return the money paid for the product at its own expense. Goods of defective quality are exchanged or returned in accordance with the "Rules for Return and Exchange of Items" approved by Order No. 217 of the Minister of Economy of 29 June 2001.
8.9. If a defective product purchased by the customer during the warranty period is replaced by a new product of the appropriate quality, the replacement is subject to the remaining warranty period, i.e. the warranty period is not extended.
8.10. IMPORTANT! The return procedure does not apply to: Legal entities, products with individual customer changes, on request, individual orders (such as printing) that permanently damage their original commercial appearance, individually ordered goods, goods that have been damaged by the customer, goods that do not meet the above return standards (damaged goods appearance) , with use, wear and tear marks), for goods returned after a 14 - day return period, the exemption applies to goods that do not qualify for return but are of poor quality.

9. Buyer and seller liability

9.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the consequences and acquires the right to claim compensation for direct losses incurred by the Buyer.
9.2. Buyer is responsible for actions taken using Silver Fox email. in the store.
9.3. The registered Buyer is responsible for the transfer of his login data to third parties. If Silver Fox emails. The services provided by the store are used by a third party who has connected to this e-mail. stores using the Buyer's login details, the Seller considers this person to be the Buyer.
9.4. The Seller is released from any liability in cases where the loss arises due to the fact that the Buyer, despite the recommendations of the Seller and the obligations of the Buyer, did not read these Rules, even though he was given such an opportunity.
9.5. If the Seller's e-mail The store contains links to emails from other companies, institutions, organizations or individuals. websites, the Seller is not responsible for the information or activities performed there, does not maintain, control and does not represent those companies and persons.
9.6. In the event of damage, the guilty Party shall compensate the other Party for the direct damage.

10. Marketing and information

10.1. The seller may initiate the email at its discretion. store various promotions.
10.2. The seller has the right to unilaterally, without separate notice, change the terms of the shares, as well as cancel them. Any change or cancellation of the terms and conditions of the shares is only valid in advance, i.e. from the moment of their performance.
10.3. The Seller shall send all notices by the means of communication specified in the Buyer's registration form.
10.4. The Buyer sends all notifications and questions to the Seller's e-mail. by phone or e-mail specified in the "Contacts" section of the store. email addresses.
10.5. The Seller shall not be liable if the Buyer does not receive the sent information or confirmation messages due to the disruption of the Internet connection, e-mail service providers' networks.

11. Final provisions

11.1. These Rules of Purchase / Sale of Goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
11.2. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.

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